Larry Mogelonsky reminds us that the service experience is the key differentiator between a good brand experience and a great brand experience. A valuable, well-written book with important insights for anyone in the world of hospitality.
- Larry Light, Global Chief Brands Officer, InterContinental Hotels Group
A great read for young and seasoned hotel management alike – definitely pulls your mind outside of the daily routine. The various sections of Larry's book make it easy to reference different concepts and ideas.
- Heather McCrory, Senior Vice President, Operations, Americas, Fairmont Hotels & Resorts