Every hotel is different. A blasé approach to reading about other properties would be saying to yourself, “This place is way too different from mine, so whatever they’re doing doesn’t apply to me.” I subscribe to the believe that even though this rumination might be true in a lot of ways, there are still opportunities to learn from everyone, even if it’s ju...
Florida knows tourism. Aside from international trade, farming (think oranges!), the space industry, services and a myriad of universities and tech firms, tourism continually reels in well over 70 million wayfarers and $50 billion year after year. Boasting itself as the top tourism destination in the world is an easy claim for this seaside state. With...
I liken them as the unsung heroes of a hotel or resort. Cleanliness is a facet of a guest’s stay that, when done properly, goes unnoticed, and when neglected, becomes a rally point for scorn in an online review site of choice. Overlook your housekeeping at your own risk! Victor Aburto is the Director of Housekeeping at Montage Beverly Hills (www.m...
With over 6,000 people in attendance representing 15 brands from the world's largest hotel company, the second Wyndham Hotel Group conference in Las Vegas revealed two very exciting technological developments - WynReview and MyRequest - that I yearned to know more about. That was April and since that time, I've had the pleasure of interviewing Flo Lugli, th...
Hotels continue to define novel approaches to further differentiate themselves from competitors and other properties. The concept behind this is to deliver one truly unique facet to the travel experience, thereby giving guests a common affirmation to draw upon for word-of-mouth, online reviews and return visits. Here are ten highly memorable and personal ex...
Remember the billion dollar Apple-Samsung lawsuit launched in spring 2011? Some rulings have already been handed down, but the patent infringement case has also expanded to over 50 countries around the world. It’s a world war fought with armies of lawyers and an armistice isn’t a looming outcome. Apple instigated the litigations and I doubt they’d be inclin...
Recently, Great Hotels of the World (GHOTW) (www.ghotw.com) has ushered in an exciting new phase with its campaign to enter the North American hotel representation firm marketplace. I've been courtside for this, especially now that I've had the chance to properly interview GHOTW's Managing Director- Americas, Marshall Calder. Aside from brushing over Mars...
I wish I’d paid more attention to my middle school Latin or my junior year ancient history classes. It seems as if every powerful and pithy quotation has its roots in an archaic language or owing to some idolized field master. In this case, I reference the ever-venerated Roman general and dictator, Gaius Julius Caesar, notorious for conquering France, E...
When our company reached the 100 mark, we stopped counting the number of websites we had already built (ok, so we’re past 200, who’s counting!). Regardless of the size of your property, its star ranking, location or feature set, the development of any successful site is based upon your ability to provide appropriate input to your web design team. I im...
I’ve always been fascinated by the role hotel representation firms have played in the hospitality industry at large. Like a Medieval tale of knights banding together to vanquish a common foe, these organizations take smaller, independent operators and give them a fighting chance against the behemoth brand names through their synergistic marketing efforts an...
