› Leaders
May 14 | by LMA
Most articles devoted to food & beverage talk about some new chef, food costs or techniques. Rarely, however, do they mention the unsung back-of-the-house heroes - the Stewarding Department.
The position of Chief Steward is often overlooked and misunderstood. A good chief steward makes everyone in F&B shine; a great one is a rare find. We are fortunat...
Apr 25 | by LMA
It’s not everyday that you get an opportunity to speak to the general manager of one of the world’s finest hotels. The Four Seasons Hong Kong is one such property, and William MacKay is not only the General Manager, but as well, the Regional Vice President for several Four Seasons properties.
I had the opportunity to spend some time on property last fall...
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Apr 16 | by LMA
Let me start by saying that I am a big fan of Hyatt. If a Four Seasons (my top choice) is not available, I’ll opt for a Hyatt product. Park Hyatt, Grand Hyatt and Hyatt Regency properties are comfortable, with friendly staff, excellent service levels and high-quality furnishings. Please don't ask me to tell you the differences among these three brands. I ha...
Apr 3 | by LMA
Hilton Garden Inn Carlsbad Beach is situated along the brilliant Southern Californian coastline in Carlsbad, thirty minutes north of San Diego. With 161 rooms, the property is ideally located for leisure and local business.
But what’s most appealing about the property is its distinguished quality of guest services. The staff is particularly friendly and c...
Apr 2 | by LMA
Of all the positions in hospitality, none is more revered or desired than that of general manager. When you reach this level, you are at the pinnacle of our profession — in effect, the proverbial “captain” of the ship!
The road to GM-ship can be long and arduous. There are many different career paths that will lead to the position; thus, there is no singl...
Mar 27 | by LMA
A recent trip to New York City demanded a change. Based upon impressive TripAdvisor scores, I decided to eschew my traditional stay in one of the larger, well-known properties. TripAdvisor’s ratings have consistently ranked HKHotels’ four Midtown boutique-style Manhattan properties among its top 10 locally. This feat is somewhat daunting, in particular give...
Mar 20 | by LMA
Okay, I’m a little bit of a technology geek. I have a pretty fast laptop, tablet and smartphone, all from the same manufacturer, whose shares are well above US$500 each. And while I can’t fully keep pace with all of the twenty-somethings in my office, I’m reasonably good at most programs and Internet-related activities. Yet, even a codger like me can learn...
Mar 20 | by LMA
In 30 years of being the “outside-agency-consultant-guy” to literally hundreds of GMs and directors of marketing, I’ve seen everything from gifted marketers to the much less so. Our team has served almost every form of relationship, from being the acting marketing head to (quite literally) a supplier of paper or electronic goods/services. It has and continu...
Feb 14 | by LMA
Valentine's Day is one of those commercial holidays you don't find on any government-issued calendar. And yet... Do I even need to state its inherent value for hotels around this time of year?
A ‘blip' on the winter cash flow radar, Valentine's Day 2012 is right around the corner. Every precocious marketer has no doubt initiated a plan months ago to guar...
Jan 19 | by LMA
Do you really need a beach? That was the first question I asked Russ Fielden, owner and operator of True Blue Bay Resort in Grenada while on a recent visit. In the past 14 years, Russ, along with his wife Magdalena, have proven that a successful Caribbean resort need not have the classic sand beach centerpiece to be successful, provided that the team treats...
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