› Hospitality Industry
May 14 | by LMA
Most articles devoted to food & beverage talk about some new chef, food costs or techniques. Rarely, however, do they mention the unsung back-of-the-house heroes - the Stewarding Department.
The position of Chief Steward is often overlooked and misunderstood. A good chief steward makes everyone in F&B shine; a great one is a rare find. We are fortunat...
May 3 | by LMA
As one of the foremost minds on brand management and development, Robert A. McDonald, President and Chief Executive Officer of Procter and Gamble, is one person for which you should definitely pay attention and listen carefully. (Note: P&G has perennially been one of the world’s ‘Top 20’ corporations, with a stellar record of earnings, customer and employee...
May 1 | by LMA
I am well aware that the concept of free WiFi Internet in hotel rooms is an aspiration of every hotel manager. However, many hoteliers are reluctant to do so for several reasons:
- A legacy system, purchased years ago, means a direct cost is levied every time Internet is accessed. Thus, they have a cost that logically demands revenue offset.
- Your phy...
Apr 30 | by LMA
When comparing Canadian politics to our counterparts south of the border, we come up pretty short in terms of excitement. Let’s face it, Canadians are a pretty boring lot in this regard. Yet, from time to time, a hum dinger makes the airwaves. This week, one such missive hit the newsstands, tying with it one of the grand dames of the hotel world. The story...
Apr 26 | by LMA
Your in-house restaurant acts as a beacon for guests looking to unwind with a fresh meal close to home base, thus improving the overall quality of their stay. This is common knowledge. But recently what I’ve found is a trend towards standardization of onsite eateries. Every hotel restaurant I visit seems to offer the same general assortment: salads, pasta,...
Apr 25 | by LMA
It’s not everyday that you get an opportunity to speak to the general manager of one of the world’s finest hotels. The Four Seasons Hong Kong is one such property, and William MacKay is not only the General Manager, but as well, the Regional Vice President for several Four Seasons properties.
I had the opportunity to spend some time on property last fall...
Apr 24 | by LMA
When we reached the 100 mark, we stopped counting the number of websites we had already built. Regardless of the size of your property, its star ranking, location or feature set, the development of any successful site is based upon your ability to provide appropriate input to your web design team.
I imagine that your house was built on a solid foundat...
Apr 18 | by LMA
The integration of social media into your website has become paramount for enhancing organic SEO. But beyond that it is often difficult for social media activities to be directly quantified into a specific return on investment. And without a measurable return, how do you rationalize the direct labor cost in hiring an in-house social media manager?
I suspe...
+248-176x132.jpg)
Apr 16 | by LMA
Let me start by saying that I am a big fan of Hyatt. If a Four Seasons (my top choice) is not available, I’ll opt for a Hyatt product. Park Hyatt, Grand Hyatt and Hyatt Regency properties are comfortable, with friendly staff, excellent service levels and high-quality furnishings. Please don't ask me to tell you the differences among these three brands. I ha...
Apr 13 | by LMA
My dear wife was reading John Gray’s 1993 classic book “Men are from Mars, Women are from Venus (you know the one, the bestseller, with 7 million or more copies in print), and it got me wondering: Are hotels and resorts different? Just think about it. They truly are. Yet, for some strange reason we tend to lump them together as simply, “the hotel industry.”...
< Older Posts
+248.jpg)
