This luxury boutique hotel has an outstanding collection of photos, demonstrating its clear product advantages versus other properties. The site we constructed utilizes HTML5 to provide seamlessly integrated backgrounds that come alive on screen sizes from tablet to 27" monitors.The site was built using ExpressionEngine2 content management system.The si...
This new, clean-look site was developed for G7 Hospitality, a leading hotel consulting firm. The website utilizes a straightforward WordPress template to present the consultancy in a non-nonsense format. Highlight segments at the bottom of the home page reinforce key topics of interest. This format is appropriate for cost-effective business-to-business solu...
It’s not everyday that you get an opportunity to speak to the general manager of one of the world’s finest hotels. The Four Seasons Hong Kong is one such property, and William MacKay is not only the General Manager, but as well, the Regional Vice President for several Four Seasons properties. I had the opportunity to spend some time on property last fall...
When we reached the 100 mark, we stopped counting the number of websites we had already built. Regardless of the size of your property, its star ranking, location or feature set, the development of any successful site is based upon your ability to provide appropriate input to your web design team. I imagine that your house was built on a solid foundat...
Over the past 35 years of business travel, I’ve checked into around 500 different hotels. You would think that by now the process would be fairly boring and routine. Yet, with each trip there comes a moment of anticipation and excitement as my eyes breath in the exceptional features and layout of each new setting. To me, the check-in is one of the most im...
The integration of social media into your website has become paramount for enhancing organic SEO. But beyond that it is often difficult for social media activities to be directly quantified into a specific return on investment. And without a measurable return, how do you rationalize the direct labor cost in hiring an in-house social media manager? I suspe...
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Let me start by saying that I am a big fan of Hyatt. If a Four Seasons (my top choice) is not available, I’ll opt for a Hyatt product. Park Hyatt, Grand Hyatt and Hyatt Regency properties are comfortable, with friendly staff, excellent service levels and high-quality furnishings. Please don't ask me to tell you the differences among these three brands. I ha...
My dear wife was reading John Gray’s 1993 classic book “Men are from Mars, Women are from Venus (you know the one, the bestseller, with 7 million or more copies in print), and it got me wondering: Are hotels and resorts different? Just think about it. They truly are. Yet, for some strange reason we tend to lump them together as simply, “the hotel industry.”...
LMA has launched a new brand design for Optimé, a sales consultancy that enables organizations to ‘Win with Customers’ with their established solutions. As part of the branding design, LMA introduced a warmer, more welcoming look to the company’s ID materials (business cards, letterhead, notepads) and web site. Built with the Expression Engine version 2 p...
Hoteliers are bound by the code of customer service. Like doctors who take the Hippocratic Oath, hoteliers are sworn to uphold the safety, comfort and needs of their guests, treating them as if they were friends invited into their home. I’ve experienced this level of customer respect, going above and beyond the call of duty. It is impressive. As MOD, I’ve...
